I’m all for good customer service shaping an in-store experience. When I shop, I expect to be treated fairly and with respect. It’s my main factor in determining whether I’ll return to shop there or not. I’ve worked in the food, women’s apparel and homeware retail industries outside of my time at Joann. But the customers at Joann store #733 in Bloomfield Hills, Michigan, were on a whole different level. We had a few regular customers that were nice and down to earth but a substantial number of privileged, “please hold my hand and walk with me” types. I must say though, working in this environment prepared me for the world and was a key factor in molding my approach to people in general.
The following are illustrations done by my former co-worker and long-time friend, Inge-Lise Bay McFarlane. She’s a wonderfully talented artist who, after experiencing the tremendous loss of her husband in the early 2000’s, made the heartfelt decision to return to her roots in Denmark. She drew very accurate depictions of the behaviors that we both encountered, illustrating not just the actions but the subtleties of emotions and interactions that often go unnoticed. Her artwork also served as a visual diary, capturing the spirit and genuine feelings of our fellow team members, allowing us to relive those moments of camaraderie and shared experiences in a vibrant and expressive way. Through her unique perspective, Inge-Lise’s illustrations became a bridge connecting our memories, evoking nostalgia while simultaneously celebrating the bonds we forged over the years.
These are some of the signs that she drew for the store.
This was a typical occurrence. We would be in the middle of measuring and invariably, someone would have a question that needed immediate clarification. Sometimes they would step behind the cutting counter and stand right next to us to get our attention. Patience is a virtue, right?
This drawing is my favorite! She really captured the essence of self-importance with the phrase, “The world revolves around me.” In a world filled with endless demands and numerous people needing attention, the piece poignantly highlights the irony of such a mindset. “Never mind that you have other customers waiting for assistance as well,” it boldly proclaims, emphasizing the obliviousness of those who believe their needs should take precedence. “And I need design help… for free,” is another striking sentiment that showcases the audacity of expecting generosity without consideration for others’ time or effort. This artwork, with its sharp wit and resonance, serves as a mirror reflecting the sometimes comical, yet stark reality of entitlement in our daily interactions.
Those were the days spent at Joann store #733. I remember it as a busy place filled with creativity, where like-minded employees came together to service a demanding crowd at times. The store was more than a shopping spot; it was a community center for hobbyists, artists and a learning experience for me.
